Menu
Download Free Trial
  1. API reference
  2. Welcome
    1. Getting started
    2. Quickstart
    3. System requirements
    4. Typical errors
    5. Installation troubleshooting
  3. Connecting to Data Source
    1. JSON
      1. JSON data source
      2. Data types in JSON
    2. CSV
      1. CSV data source
      2. Data types in CSV
    3. SQL database
      1. Connecting to SQL database
      2. Connecting to database with .NET
      3. Connecting to database with .NET Core
      4. Connecting to database with Java
      5. Connecting to database with PHP
    4. Microsoft Analysis Services
      1. Connecting to Microsoft Analysis Services
      2. Getting started with Accelerator
      3. Installing Accelerator as a Windows Service
      4. Configuring username/password protection
      5. Configuring secure HTTPS connection
      6. Troubleshooting
    5. Pentaho Mondrian
      1. Connecting to Pentaho Mondrian
      2. Getting started with Accelerator
      3. Configuring Mondrian roles
      4. Сonfiguring username/password protection
      5. Сonfiguring secure HTTPS connection
      6. Troubleshooting
    6. icCube
  4. Configuring report
    1. Configuring report
    2. Data source
    3. Slice
    4. Options
    5. Number formatting
    6. Conditional formatting
    7. Set report to the component
    8. Get report from the component
    9. Calculated values
    10. Custom sorting
    11. Date and time formatting
    12. Configuring global options
  5. Integration with frameworks
    1. Integration with frameworks
    2. Integration with AngularJS
    3. Integration with Angular 2
    4. Integration with Angular 4
    5. Integration with React
    6. Integration with RequireJS
    7. Integration with TypeScript
    8. Integration with ASP.NET
    9. Integration with JSP
    10. Integration with PhoneGap
  6. Integration with charts
    1. Integration with charts
    2. Integration with Highcharts
    3. Integration with FusionCharts
    4. Integration with Google Charts
    5. Integration with any charting library
  7. Customizing
    1. Customizing toolbar
    2. Customizing appearance
    3. Localizing component
  8. Export and print
  9. Updating to the latest version
    1. Updating to the latest version
    2. Release notes
    3. Migration guide from 2.3 to 2.4
    4. Migration guide from 2.2 to 2.3
  10. Managing license keys
  11. Older Versions
    1. Documentation 2.3
    2. Documentation 2.2
    3. API reference - Flex
Table of contents

Typical errors

License keys
Current key is only applicable for example.com. You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
Please verify that the domain name shown in your error message (e.g. example.com) matches the domain name of your project for which you requested the key. In case they are different, you should contact our client service team.
Integration with third-party charting libraries is not available in the trial version.
For our existing customers, we recommend replacing the trial license key with the development license key or with the production license key. If you are evaluating our component, please contact our client service team and request the special trial key.
Your license key is outdated and will not function with the current version. Please, contact support team to find out about upgrade options.
In case you are updating from the previous major version to 2.3 or higher, the new license keys are required. If your maintenance is active – please request new license keys for free.
You are trying to use developer's key on real domain (example.com). You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
This message indicates that the development license key is used. It is applicable to localhost environment only. To get the production key for the production environment (e.g. example.com), please contact our support team.
Your license period has expired! You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
This message is shown if your license key has expired. To renew your annual subscription please contact our sales manager.
Your trial period has expired! You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
This message means your trial license key has expired. To carry on the evaluation of our component please contact our sales team.
Invalid license key! You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
Please copy the license key you received after the purchase and use it in your project. Also, check that the license key version is the same as the component’s version. For example, the license key for version 2.3 would not work with previous versions.
Serial number is corrupted!
This message means that you have probably copied only a part of the key. Please open the message you received after the purchase and copy the license key once more.
Data source
Unable to open file 'yourfile'. It seems that this file doesn't exist or 'Access-Control-Allow-Origin' header is absent in the resource requested.
This message may refer to one of the reasons below:
  • There is no file with such name on the server. Please make sure the filename is correct.
  • The browser requires more privileges to load the data. By default, cross-domain requests from JavaScript are blocked. Please enable CORS to make such requests. You may refer to enable-cors.org to resolve the issue.
  • Internal server error — please open browser’s console and check the errors there.
CSV, OCSV and JSON data sources aren't supported in the current edition.
Each license key is bound to a data source. Please check that data source type for your license key, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
MS OLAP support is not available in the current edition.
Each license key is bound to a data source. Please check that data source type for your license key, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
Mondrian support is not available in the current edition.
Each license key is bound to a data source. Please check that data source type for your license key, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
icCube support is not available in the current edition.
Each license key is bound to a data source. Please check that data source type for your license key, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
File is too large!
This message means that your edition is Pivot Table for SQL/CSV/JSON Basic. Such edition has 5 MB limitation on data size and your file exceeds this limitation. For uploading bigger files you should upgrade to the SQL/CSV/JSON Unlimited edition. For further details please contact our client service team.
Error opening URL. Please check Internet conneсtion.
This error means one of the following:
  • There is no Internet connection. Please reestablish the connection.
  • You provided the wrong path to proxy URL to the OLAP data source (Microsoft Analysis Services, Mondrian or icCube). Please check whether the URL is correct.
  • There is an issue with the access to the data — please make sure that current user has enough privileges.
  • Some server error occurred — please check whether you have any errors in the browser’s console.
Invalid datasource or catalog. Please check.
Check catalog and cube names you entered for connection to the cube once more. To get the exact names please use our OLAP connection tool from the toolbar. Click Connect tab, select To OLAP (XMLA), enter your Proxy URL and click Connect. Select Data Source Info from the drop-down list. The list of available catalog names will be right under the Data Source Info and after choosing the catalog name the list of cube names will be shown.
Another possible cause of this error message is an internal server error. Please try opening the browser’s console and checking there.
Stream error occurred while loading example.com
Please check the following points:
  • Check that your filename/path to proxy URL to the OLAP data source/catalog and cube names exist and the current user has enough rights to access them.
  • Make sure that cross-domain requests are allowed. Find additional information on this resource: enable-cors.org.
  • Open console in your browser and check for internal server errors.
  • Check your Internet connection.
  • If you are using MSAS via XMLA protocol, please enable cross-origin resource sharing for Internet Information Services (IIS). Check out our detailed step-by-step guide. Also, we suggest trying our special server-side proxy Accelerator instead of XMLA (read more).