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When getting software from a vendor any user is usually concerned about several issues. The first and obvious one is stable functioning after installation or deployment. It’s also about the UI and UX that each user has demands to. However, there is one more component that is inalienable in this mixture. It’s about how quickly and professionally the product is supported.
We at Flexmonster pay much attention to technical support starting from customers’ pre-test, POC building up till the final product deployment and its functioning on production. Each Flexmonster license be it a Single Corporate License (SCL), SaaS Subscription or OEM license includes 1 year of free Support & Upgrades*. It gives our customers a number of opportunities:
Annual free technical support:
Annual free access to new versions of Flexmonster:
Flexmonster Enterprise Premium HTML5 edition includes inter alia 24/7 premium support. This support has #1 priority for our developer’s team. Having access to premium support our customers are free to reach us not only via usual email communication but also via Skype and telephone. This helps our customers resolve their urgent requests asap.
How to renew Free Support & Upgrades
1 month before Free Support & Upgrades is over we sent an email notification letting know it’s about to expire. Renewing SCL Free Support & Upgrades is half of initial license price if paying within 30 days after the date of expiration. Renewal terms for OEM/SaaS partners are discussed before ordering.
* – Support is not included in SCL Basic