updating index

Hello, Sri!
 
Thank you for reaching out to us.
 
Our team hasn't reproduced the described behavior of updating the Data Server index on our side.
Could you please provide us with more details about your use case:

• Does the pending status appear on reload of all indexes, or is it the specific one?
• How long the index is loading the first time, and what is the size of the data?
• The version of Flexmonster Data Server(can be found in the Help tab of the Admin Panel)

 
With this information, we'll be able to investigate the case further.
 
Looking forward to hearing from you.
 
Kind regards,
Solomiia

Hello, Sri!
 
Thank you for your quick response.
 
As a first step, we recommend updating Flexmonster component and the Data Server to the latest(2.9.63) version and see if it helps.
Here is our updating guide for reference: https://www.flexmonster.com/doc/updating-to-the-latest-version/.
 
If updating won't help resolve the issue, please provide us with your Data Server logs and flexmonster-config.json file. Having this information, we'll be able to continue the investigation.
 
Looking forward to hearing from you.
 
Kind regards,
Solomiia

Hello, Sri!

Hope you are doing well.

Our team is wondering if you had a chance to update the Data Server. Could you please let us know if it was helpful?

Looking forward to hearing from you.

Kind regards,
Solomiia

Hello, Sri!

Hope you are having a great week.

Just checking in to ask if updating the Data Server was helpful.

Looking forward to hearing your feedback.

Kind regards,
Solomiia

Hello, Sri!
 
Thank you for getting back to us.
 
Could you please provide us with your Data Server logs and config.json file? Having this information, we'll be able to continue the investigation.
 
Looking forward to hearing from you.
 
Kind regards,
Solomiia