Frequently Asked Questions
The trial period is 30 days starting from the date of download, with no obligations and no credit card needed. Please contact us if you need to have your license extended to continue evaluation or testing.
The trial version is fully-featured. The only difference is that it has the trial watermark and doesn’t support integration with third-party charting libraries. It also cannot be used for commercial purposes.
Yes, please contact our Sales Team if you need a special trial version.
Our web component works on any modern browser and does not need any plugins. The only requirements are:
- Minimal recommended size for Pivot Component is 400×300px
- Whichever browser you prefer, it is recommended that you use the most up-to-date version available. Check out minimum browser requirements.
The process consists of a few easy steps which are described in our Quickstart tutorial.
Each downloaded package has the following structure:
Pivot Table for ../– folder with pivot table,
..is changed depending on your data source
client/– folder that contains application files
flexmonster/– folder with Flexmonster pivot table files
lib/– folder with utilities
theme/– folder with predefined CSS themes
toolbar/– folder with JS code of our Toolbar
flexmonster.css– CSS of our component
flexmonster.js– our main file which you include in your project
flexmonster.min.css– minified CSS of our component
index.html– live demo
server/– folder with Compressor/Accelerator, provided for Microsoft Analysis Services, Pentaho Mondrian or SQL database data sources
compressor/– folder with Compressor, provided for CSV data source
readme.html– a simple tutorial on how to embed the component
Flexmonster-Terms-and-Conditions.pdf– our Flexmonster Terms & Conditions for the trial version
We offer special server-side tools, Flexmonster Accelerator for OLAP cubes and Flexmonster Data Compressor for SQL databases or CSV files. They add additional security to your data and allow restriction of any external access. You can read all the details about security concepts in our blog post.
Direct connection from the browser to the database is not secure, which is why it is not supported in Flexmonster. We solved this problem and created Flexmonster Data Compressor – a special server-side compression tool that ensures security and helps you to increase data loading speed from server to customer’s browser. Flexmonster Compressor is available for .NET, Java and PHP. We have detailed tutorials for each technology.
Flexmonster supports connection to OLAP cubes via XMLA protocol. However, it is not a secret that XMLA protocol requires significant time resources on configuration and often works slowly. That is why our team has created Flexmonster Accelerator – a special server-side utility for increasing data loading speed. This utility can be configured much faster. Also, Accelerator ensures security and provides access for users with different roles and access levels. Additional information is available in our documentation:
Flexmonster Pivot is available in four different license models:
- Single Corporate License (for internal use within one company)
- OEM (for embedding Flexmonster into your application and use it in your clients’ infrastructure)
- SaaS (for deployment into your SaaS platform)
- Unlimited Perpetual Distribution (for both cloud and on-premises deployment, with unlimited number of clients)
Single Corporate License can be either Annual or Perpetual (i.e. lifetime). Annual license will work for 1 year after the purchase, after which you would need to renew the license to continue using it. In turn, Perpetual license has no expiration date.
No, if you purchase a license you will be able to use Flexmonster on your development and staging environments for free.
No, there is no limitation on the number of your developers that can use your Flexmonster license.
To check additional information about your license (e.g. edition, supported data sources, expiration date etc) just click on the grid when inside Flexmonster and press
Please contact our Sales Team if you would like to request an invoice or quotation.
We accept PayPal, Credit Card, Wire Transfer, and check payments.
SaaS and OEM license packages come in a variety of options, that differ in the number of clients, users etc. Please contact our Sales Team for pricing information.
Yes, we do offer discounts in some cases, please contact our Sales Team for more information.
We distribute our component digitally, which means you will receive an email with a download link. In addition to the download link, you will receive your license key(s) and some general information about your license (data source, expiration date etc).
Each license key contains information about the data source, domain name, expiration date, and maintenance duration. With your specific license key, Flexmonster can be used only with the data sources available for your current license and only on your specific domain. If you would like to test Flexmonster with data sources not included in your license, please leave us a request via our contact form.
To find the information about the license key, version, and edition, please click on the grid when inside Flexmonster and press
Ctrl+Alt+i. Your license key can also be found in the email you received after the purchase.
A license key is always tied to your exact domain and will not work with any other domain.
Yes, with your development key the component can be run only locally on your computer (localhost) or on the server using IP address. To run the component in the production environment (domain/URL) you need to have a separate production key which is tied to your production domain/URL. More information about license keys types is available in our documentation: Managing license keys.
Support is included into the annual maintenance. You can request support by posting a question on our Forum.
Yes, we offer two Support options: Standard and Premium. It’s not that Standard Support is not good enough, Premium Support simply comes with special benefits which some of our clients find convenient and suitable for their specific needs. More information on the difference between Standard and Premium Support can be found here: Support Options.
You can update the component as often as you want within your active maintenance period. We normally release minor updates once every two weeks. Please see the steps here: Updating to the latest version.
First of all, make sure that you’re using the latest version of Flexmonster. If not, please try updating to the latest version, as your bug may have already been fixed. If that doesn’t help, report the bug on our Support forum. Please include as much information as you can: component’s version, your data source, steps to reproduce the issue, valuable attachments such as screenshots, sample reports, errors from the browser’s console etc. If you do not remember your component’s version, you can check this information by clicking on the grid and pressing
Ctrl+Alt+i. The more details you provide, the sooner we will be able to reproduce your issue on our side.
For each fix we determine the delivery time based on the complexity of the reported bug. Usually, we provide you with an ETA and then deliver the fix in a minor release. The list of fixed issues for each minor release is available in our Release notes. Premium Support allows for faster fixes of the bugs you report. In some cases, you can even have a bug fixed on the run. Please have a look at other benefits of Premium support.
The update history of Flexmonster component is available in our Release notes. We have been carefully documenting all updates since version 2.112 (July 6, 2015).
Please check out the Problem-solving page with simple what-to-do scenarios for the error pop-ups you may see.
In Flexmonster we truly care about what our clients want to say. We are always eager to hear your thoughts and comments about Flexmonster component. Please share your success stories, reviews, and ideas via Contact us form. Let us create something great together!
After the maintenance period is over, you will no longer be able to update your component and receive Support, but the component continues to work. In case your annual license expires, the component stops working.
To renew the annual maintenance, please request the quote/invoice from the Sales team.
Yes, you can renew the maintenance anytime after its expiration and get a special discount. You can get the best value on renewal prices if you continuously renew your annual maintenance. Please contact our Sales team for more details.
What is the difference between renewing the annual maintenance for the perpetual license and getting an Annual subscription?
- If you renew the annual maintenance of your perpetual license, the updates you get throughout that year can be kept perpetual with your license.
- If you get an Annual subscription you can use the component and receive updates only during the subscription period. Afterwards, the license stops running.
- If you have a perpetual license and decide to get an Annual Subscription, it is considered as a separate license. So, you would not be able to keep the updates from the Annual Subscription with your perpetual license.
When you have a perpetual license, your license key does not have an expiration date. At the same time, the key has embedded information about the maintenance expiration date. After this date, you won’t be able to install any updates. So, you need to get a new key whenever you renew your maintenance to be able to apply updates.
All useful licensing information can be found on the Client Information page.