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Export chart to PDF or Image – not working

Hi,
when using the export function, I can export successfully to excel or PDF any datagrid.
However, when I try exporting a chart, it requires to export to PDF and IMAGE. I cannot export. Nothing happens. I checked with my program and also the demo file that was sent together with my package.
When I try the demo file which is online on your website, exporting to PDF works and generates the file successfully.
 
On mine, it gets stuck in the JS script generating the canvas. Please see attached debug file where it shows calls to jspdf.min.js remains pending.
 
Regards
Doreen
 

4 answers

Public
Tanya Gryshko Flexmonster April 14, 2017

Hello Doreen,
Thank you for your question. We were not able to reproduce your issue on our side. Could you please send the debug file to us once more? Currently, there is no file attached to your post. Also, please tell us which Flexmonster version you are using. You can check the component’s version by clicking on the grid and pressing Ctrl+Alt+i. The information about the version of the component will be shown in the pop-up. We recommend using the latest available version which is 2.313.
Regards,
Tanya

Public
Doreen Wong April 15, 2017

Hi
Version 2.302 (build 15/11/2016 00:46:09)
Edition: CSV/JSON/SQL Limited
 
 

Public
Doreen Wong April 15, 2017
Public
Tanya Gryshko Flexmonster 5 days ago

Hello Doreen,
Thank you for the additional details. This issue was fixed within 2.306 minor release. Please update your component to the latest version available. We would be grateful for your feedback.
Regards,
Tanya

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