Frequently Asked Questions

The trial period is 30 days starting from the date of the download, with no obligations and no credit card required. Please contact us if you need to extend your license to continue evaluation or testing.

The trial version is fully-featured. The only difference is that it has the trial watermark and doesn’t support integration with third-party charting libraries. It also cannot be used for commercial purposes.

Yes, please contact our Sales Team if you need a special trial version.

Our web component works on any modern browser and does not need any plugins. The only requirements are:

• JavaScript must be enabled
• The minimal recommended screen size for the component is 400×300px
• It is recommended that you use the most up-to-date version of the browser of your choice. Check out the minimum browser requirements.

The process consists of a few easy steps which are described in our Quick start tutorial.

Flexmonster is a JavaScript component. It can be integrated with any technology stack that supports JavaScript, from jQuery and Angular to ASP.NET and Java JSP. Follow this link to see the list of tutorials for the most common technologies.

Our component supports JSON, CSV, SQL database, MongoDB, Microsoft Analysis Services, Mondrian, Elasticsearch data sources, and the custom data source API.

Download package contents depend on which Flexmonster package you have got:

Flexmonster is a fully client-side component, which means that all aggregations and calculations are performed solely in the client’s browser. The data never leaves the browser and is never stored anywhere else.

We offer a special server-side tool – Flexmonster Accelerator for OLAP cubes. It adds additional security to your data and allows you to restrict any external access. You can read all the details about security concepts in our documentation.

We offer a special server-side tool – Flexmonster Data Server. It is provided with utilities for security management and establishing authorized access to the data. Follow our detailed guide on how to configure security and authorization in the Data Server.

Direct connection from the browser to the database is not secure, which is why it is not supported in Flexmonster. To address this, we suggest using Flexmonster Data Server – a server-side tool that allows you to manage the data access and security the way you want. The Data Server supports MySQL, Microsoft SQL Server, Microsoft Azure SQL, PostgreSQL, and Oracle databases. We have detailed tutorials for each database.

Flexmonster supports connection to OLAP cubes using the XMLA protocol. However, the XMLA protocol takes a significant amount of time to configure and often works slowly. For this reason, our team created Flexmonster Accelerator – a special server-side utility to increase data loading speeds. This utility can be configured much faster and it ensures security and provides varying levels of access for users with different roles and access levels. Additional information is available in our documentation:

• Connect to Microsoft Analysis Services via Flexmonster Accelerator
• Connect to Mondrian via Flexmonster Accelerator

There are four Flexmonster licenses available:

• Single Corporate License. Under this license, Flexmonster can be used by the employees of one company.

• OEM. Under this license, you can embed Flexmonster in one application and distribute it to multiple customers (3, 5, 10, 50). This license is perfect for situations when your application is deployed on multiple domains: clientA.com, clientB.com, etc. You would need 1 license from the bundle to cover 1 client.

• SaaS. Under this license, you can embed Flexmonster in your cloud platform that is accessed by multiple customers. The SaaS license is perfect for situations when your application is hosted on one main domain and each of your customers uses a separate subdomain to access it: clientA.yoursaas.com, clientB.yoursaas.com, etc. If you have custom domains mapped to your SaaS application, please check this page for more details.

• Unlimited Distribution. This is the most comprehensive license. It gives you the freedom to embed Flexmonster in your application and deploy it however you want, from single-tenant on-premises environments (i.e. OEM deployment) to cloud and multi-tenant platforms (i.e. SaaS deployment).

All licenses include everything you need to use Flexmonster: deployment in production and pre-production (dev/test/QA) environments, availability for an unlimited number of developers, unlimited technical support, and access to the latest updates.

You can find more information on the pricing page.

The Single Corporate License can be either annual or perpetual (i.e. lifetime). An annual license will work for 1 year after the purchase, after which you would need to renew the license to continue using it. A perpetual license has no expiration date.

No, if you purchase a license, you will be able to use Flexmonster on both your development and staging environments.

No, there is no limit on the number of developers that can use your Flexmonster license.

To find additional information about your license (e.g. supported data sources, expiration date, etc.) just click on the grid when inside Flexmonster and press Ctrl + Alt + i.

Yes, one Flexmonster license can be used with only one application. This is true for all licenses.

Flexmonster has only open source components embedded in the product. Below is a list of these libraries and corresponding licenses.

• canvg.js – MIT License
• d3.js v3.5.12 – BSD License
• html2canvas v1.0.0-rc.1 – MIT License
• jsPDF v2.4.0 – MIT License
• jsSHA – BSD License
• Promise polyfill – MIT License

Depending on the license you need, you can purchase a Single Corporate License directly from our website by clicking the Buy button. For other licenses like SaaS, OEM, or Unlimited Distribution you can request the invoice from the respective pricing pages and use the payment method you prefer.

Please contact our Sales Team to request an invoice or quote.

We accept credit card, wire transfer, and check payments.

SaaS and OEM license packages come in a variety of options, that differ in the number of clients, users, etc. There are also different benefits of an Unlimited Distribution license. Please check corresponding pages of SaaS, OEM, and Unlimited Distribution for pricing or contact our Sales Team.

Yes, we do offer discounts in some cases, please fill out the form here.

You will receive an email with a download link. In addition to the download link, you will receive your license key(s) and some general information about your license (license specifics, number of customers covered (if applicable), contact information, expiration date, etc.).

Each license key contains information about the domain name, expiration date, and maintenance duration. With your specific license key, Flexmonster can be used only on your specific domain.

To get information about your license key and version of the component, click on the grid when inside Flexmonster and press Ctrl+Alt+i. Your license key can also be found in the email you received after the purchase.

A license key is always tied to your exact domain and will not work with any other domain.

Yes, with your development key, the component can be run only locally on your computer (localhost) or on a server. When it is run on a server, you can only connect to it using the server’s IP address, not a domain name. To run the component in a production environment (domain/URL) you need to have a separate production key that is tied to your production domain/URL. More information about license keys types is available in our documentation: Managing license keys.

When you receive a new license key from us for demo or testing purposes, after renewal, etc., you need to replace your old key with the new one. Open the file where Flexmonster is embedded into your application (for example, index.html). Find licenseKey and replace its value with the new key. To check that the key was updated, click on the grid when inside Flexmonster and press Ctrl+Alt+i.

Support is included with the annual maintenance. You can request support by raising a ticket in the Client’s area or directly through our Help center.

Yes, we offer two Support options: Standard and Premium. Premium Support comes with special benefits that some clients find convenient and suitable for their needs. More information on the difference between Standard and Premium Support can be found here: Support options.

You can update the component as often as you want within your active maintenance period. We normally release minor updates once every two weeks. You can find instructions here: Updating to the latest version.

First of all, you can use our website search to find related information. If your topic has already been covered in our Help center, please look through all related documentation and responses from our Tech support. Feel free to ask your own question or request additional details.

First of all, make sure that you’re using the latest version of Flexmonster. If not, please try updating to the latest version, as your bug may have already been fixed. If that doesn’t help, report the bug by raising a ticket through our Help center. Please include as much information as you can: the component’s version, your data source, steps to reproduce the issue, valuable attachments such as screenshots, sample reports, errors from the browser’s console, etc. If you do not remember your component’s version, you can check this information by clicking on the grid and pressing Ctrl+Alt+i. The more details you provide, the sooner we will be able to reproduce your issue on our side.

For each fix we determine the delivery time based on the complexity of the reported bug. Usually, we provide you with an ETA and then deliver the fix in a minor release. The list of fixed issues for each minor release is available in our Release notes. Premium Support allows for faster fixes of the bugs that you report. In some cases, you can even have a bug fixed on the run. Please have a look at other benefits of Premium Support.

The version history of Flexmonster component is available in our Release notes. We have been carefully documenting all updates since version 2.112 (July 6, 2015).

Please check out the Problem-solving page with simple what-to-do scenarios for any error pop-ups that you may see.

At Flexmonster, we truly care about what our clients have to say. We are always eager to hear your thoughts and comments about the Flexmonster component. Please share your success stories, reviews, and ideas via the Contact us form. Let us create something great together!

After the maintenance period is over, you will no longer be able to update your component and receive Support, but the component continues to work. If your annual license expires, the component stops working.

To renew an annual maintenance, please request a quote/invoice from the Sales Team.

Yes, you can renew the maintenance anytime after its expiration. You can get the best value on renewal prices if you continuously renew your annual maintenance. Please contact our Sales Team for more details.

When you have a perpetual license, your license key does not have an expiration date. At the same time, the key has embedded information about the maintenance expiration date. After this date, you won’t be able to install any updates. So, you need to get a new key whenever you renew your maintenance to be able to apply updates.

All useful licensing information can be found on the Client Information page and when signed into your personal account in the Client’s area.