Frequently Asked Questions

The trial period is 30 days starting from the download date, with no obligations and no credit card required. To extend your trial period, please contact us.

Yes, the trial period can be extended. Please contact us to continue evaluation or testing.

The trial version is fully-featured. However, there are several usage limitations. The trial version:

• Has the trial watermark.
• Doesn’t support integration with third-party charting libraries.
• Cannot be used for commercial purposes.

Yes. Please contact our Sales Team if you need to test Flexmonster with 3rd-party charting libraries.

Yes. Please contact our Sales Team if you need a non-watermarked trial version.

Check out the system requirements here: System requirements.

To embed Flexmonster into your project, follow our Quick start guide.

You can integrate Flexmonster with any framework, including Angular, React, and Vue. See the full list of integrations here: Available tutorials.

Our component supports the following data sources out of the box:

• JSON
• CSV
• SQL databases
• MongoDB
• Elasticsearch
• Microsoft Analysis Services

See the full list of supported data sources.

The package contents depend on which Flexmonster package you have downloaded:

Flexmonster is a fully client-side component, which means that all aggregations and calculations are performed solely in the client’s browser. The data never leaves the browser and is never stored anywhere else.

We offer a special server-side tool – Flexmonster Accelerator for OLAP cubes. It adds additional security to your data and allows you to restrict any external access. You can read all the details about security concepts in our documentation.

We offer a special server-side tool – Flexmonster Data Server. It allows managing security and establishing authorized access to the data. Follow our detailed guide on configuring security and authorization in the Data Server.

Direct connection from the browser to the database is not secure, so it is not supported in Flexmonster.
To address this, we suggest using Flexmonster Data Server. This server-side tool allows you to manage the data access and security the way you want.
The Data Server supports MySQL, Microsoft SQL Server, Microsoft Azure SQL, PostgreSQL, and Oracle databases. We have a detailed tutorial for each database.

Flexmonster supports connection to OLAP cubes via the XMLA protocol. However, XMLA is difficult to configure and often works slowly. To increase data loading speeds, our team created Flexmonster Accelerator.
This server-side utility ensures security and allows you to restrict any external access to the data. Learn more about configuring the authentication process in Flexmonster Accelerator.

Our licenses cover different cases of Flexmonster usage. There are four licenses available:

• Single Corporate License. Under this license, Flexmonster can be used by the employees of one company.

• OEM. Under this license, you can embed Flexmonster in one application and distribute it to multiple customers (3, 5, 10, 50).
  This license is perfect for situations when your application is deployed on multiple domains: clientA.com, clientB.com, etc. You would need one license from the bundle to cover one client.

• SaaS. Under this license, you can embed Flexmonster in your cloud platform that is accessed by multiple customers.
  The SaaS license is perfect for situations when your application is hosted on one main domain, and each of your customers uses a separate subdomain to access it: clientA.yoursaas.com, clientB.yoursaas.com, etc.
  If you have custom domains mapped to your SaaS application, please check this page for more details.

• Unlimited Distribution. This is the most comprehensive license. It gives you the freedom to embed Flexmonster in your application and deploy it however you want, from single-tenant on-premises environments (i.e., OEM deployment) to cloud and multi-tenant platforms (i.e., SaaS deployment).

All licenses include everything you need to use Flexmonster: deployment in production and pre-production (dev/test/QA) environments, availability for an unlimited number of developers, unlimited technical support, and access to the latest updates.

For more details, visit the pricing page.

An annual license is valid for one year after purchase. After the license expires, you need to renew it to continue using Flexmonster. A perpetual license has no expiration date.

No. If you purchase a license, you can use Flexmonster on both your development and staging environments.

Yes. One Flexmonster license can be used with only one application. This applies to all licenses.

No. An unlimited number of developers can use your Flexmonster license.

You can check your license information by clicking on the grid and pressing Ctrl + Alt + i (Option + Control + i on macOS).

Flexmonster uses only open-source components. Here is a list of these libraries and respective licenses:

• canvg.js v2.0.0 – MIT License
• d3.js v3.5.12 – BSD License
• html2canvas v1.3.2 – MIT License
• jsPDF v2.4.0 – MIT License
• jsSHA v3.2.0 – BSD License
• Promise polyfill – MIT License

It depends on the license you need.
You can purchase a Single Corporate License directly from our website by clicking the Buy button.
To purchase the SaaS, OEM, or Unlimited Distribution license, request the invoice from the respective pricing page and use the payment method you prefer.

Please contact our Sales Team to request an invoice or quote.

We accept credit cards, wire transfers, and check payments.

You can find pricing information for these licenses on the following pages:

• SaaS
• OEM
• Unlimited Distribution

Yes, we offer discounts in some cases. To request a discount, please fill out this form.

You will receive an email with a download link. In addition to the link, you will receive your license key(s) and some general information about your license: license specifics, the number of customers covered (if applicable), contact information, expiration date, etc.

Each license key contains information about the domain name, expiration date, and maintenance duration. With your specific license key, Flexmonster can be used only on your specific domain.

To check your license key and component version, click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS). You can also find your license key in the email you received after purchase.

A license key is always tied to your domain and will not work with any other domain.

Yes. With your development key, the component can be run locally on your computer (localhost) or on a server using the server’s IP address. To use Flexmonster in a production environment, contact our team and request a production key.
Learn more about license keys types in our documentation: Managing license keys.

When you receive a new license key from us, replace your old key with the new one by following this guide: Setting a license key.
To ensure the key was updated, click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS).

Yes. Support is included in the annual maintenance. You can request support by raising a ticket in the Client’s area or directly through our Help center.

Yes. We offer two Support options: Standard and Premium. Premium Support comes with special benefits. Read about Standard and Premium Support: Support options.

You can update the component as often as you need within your active maintenance period. We release minor updates every two weeks. To update Flexmonster, follow this guide: Updating to the latest version.

1. Search for related information on our website.
2. Look through the suggested documentation.
3. If your topic is already covered in our Help center, check out existing solutions.
4. If needed, raise a support ticket to request additional help.

First of all, update the component to the latest version, as your bug may have already been fixed.
If that doesn’t help, report the bug by raising a ticket through our Help center. Please include as much information as possible:

• The component version. To check your component version, click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS).
• Your data source.
• Steps to reproduce the issue.
• Valuable attachments such as screenshots, sample reports, errors from the browser’s console, etc.

The more details you provide, the sooner we will reproduce your issue on our side.

We determine ETA based on the complexity of the reported bug and then deliver the fix in a minor release. The list of fixed issues for each minor release is available in our Release notes.
With Premium Support, bugs that you report are fixed faster. In some cases, you can even have a bug fixed on the run. Please have a look at other benefits of Premium Support.

The version history of Flexmonster is available in our Release notes. We have been carefully documenting all updates since version 2.112 (July 6, 2015).

Please look for a solution to your error on the Troubleshooting page. If the error is not listed there, contact our technical support.

At Flexmonster, we truly care about what our clients have to say. We are always eager to hear your thoughts and comments about our component. Please share your success stories, reviews, and ideas via the Contact us form. Let’s create something great together!

After the maintenance period is over, you can no longer update Flexmonster and receive Support, but the component continues to work.

If your annual license expires, the component stops working.

• If you have an annual license, you can renew it by getting a new annual license on the website or by requesting an invoice from the Sales Team.
• If you have a perpetual license, there’s no need to renew it, as it would not expire. However, you can renew the annual maintenance to receive support and updates.

To renew annual maintenance, please request a quote/invoice from the Sales Team.

Yes. You can renew the maintenance anytime after its expiration. You can get the best value on renewal prices if you continuously renew your annual maintenance. Please contact our Sales Team for more details.

• If you renew the annual maintenance of your perpetual license, the updates you get throughout that year can be kept perpetually with your license.
• If you get an annual subscription, you can use the component and receive updates only during the subscription period. Afterward, the license stops running.
• If you have a perpetual license and decide to get an annual subscription, it is considered a separate license. You would not be able to keep the updates from the annual subscription with your perpetual license.

When you have a perpetual license, your license key does not have an expiration date. However, the key has embedded information about the maintenance expiration date. After this date, you won’t be able to update the component. So, you need a new key to be able to update Flexmonster.

You can find all useful licensing information on the Client Information page and in the Client’s area when signed in to your account.