We are excited to have you as a client of Flexmonster. Whether you are a new customer or someone that has been with us for years, our goal is to make you feel welcome and help you get the most out of Flexmonster in your project.
In this section, you can find essential information about your license and related topics.
Once you have become a customer of Flexmonster, you receive a license package accompanying your license. A standard package includes:
Note some important points about license keys:
You can refer to this page for more information related to license keys.
Your Flexmonster license comes with annual maintenance. The purpose of the maintenance is to ensure that you always have the best experience with Flexmonster Pivot Table & Charts. The maintenance includes two main components: Support and Updates.
Support: technical expertise and assistance for questions related to Flexmonster – provided by our developers and our Tech support. The fastest and most efficient way to get your technical questions answered is to raise a ticket at our Tech support page. For other questions (such as any commercial and service-related questions), please contact our Customer Service Team. Support is offered in two options: Standard and Premium.
Updates: the option to update to the latest versions of Flexmonster once they are released. We release minor versions that include bug fixes and ongoing enhancements once every two weeks. Additionally, once or twice a year we release a new major version with significant improvements and new features. To update your copy of Flexmonster, see updating to the newest version.
Finally, if you have an active license maintenance, you can participate in our promotion deals. Please follow the updates in our e-mail newsletters and on the website.
Your license automatically includes one year of maintenance (Support & Updates) for free. After the initial year, you can choose to extend the maintenance period. We notify you about the maintenance expiration one month in advance.
The conditions of maintenance renewal for each license are as follows:
In some cases, you may want to upgrade your license. For example, if you have a SaaS Starter license but the number of your clients is soon to be more than 10 companies, you might need to upgrade to a bigger SaaS plan.
Please contact the Customer Service Team for more information about your specific case.
Popular cross-license upgrades:
| Upgrade from | To |
|---|---|
| Single Corporate License | OEM |
| OEM | Unlimited Distribution License |
| SaaS | Unlimited Distribution License |
Upgrades within Single Corporate License and SaaS license are also possible:
| Upgrade from | To |
|---|---|
| Annual Single Corporate License | Perpetual Single Corporate License |
| Single Corporate License Standard Edition | Single Corporate License Premium Edition |
| SaaS Starter plan | SaaS Professional plan |
Also, if you need to extend support for your team, you can always upgrade your Standard Support (that comes with your license) to the Premium option. Feel free to contact your Customer Service Team for more details.
If you need a feature that is not available in Flexmonster, you can request a customization project from our development team.
Requirements, timeframe, and cost estimations are discussed individually for each project. If the requested feature is also useful to us, the development cost of the customization would be split equally between your company and Flexmonster. In this case, the feature will be added to the general build of Flexmonster Pivot Table & Charts.
Please note that Premium Support is always a prerequisite for any customization project.
If the requested feature is already on our development roadmap (for example, in the next major release), no special customization is needed. Feel free to check with us first before requesting customization.
The Flexmonster Software License Agreement is always available for your reference. It states terms and conditions governing the use of Flexmonster.
