Client information

We are glad to greet you as a client of Flexmonster. It doesn’t matter whether you are a new customer or have been with us for years, our goal is to make you feel welcome and help you make the most of Flexmonster in your project.

In this section, you can find some essential information about your license and related aspects.

Getting started with your license

Once you become a customer of Flexmonster, you receive a license package accompanying your license. A standard package includes:

  • Download link: a personal link where you can download your copy of Flexmonster Pivot Table anytime.
  • Development key: a license key which allows working with Flexmonster in your localhost environment only. It is normally meant for development purposes.
  • Production key: a license key which allows you to run Flexmonster in your production environment – a domain where your application is accessed by the end-users.
  • Staging/testing/QA keys: license key for your pre-production domains (if needed).
  • License terms: basic information about your license, e.g. expiration date, supported data source(s), limitation on the number of users, maintenance conditions etc.

In relation to the license keys, please note some important points:

  • The license keys are always tied to the exact domain names, e.g. yourcompany.com (sub-domains matter).
  • You are not required to know your target production and pre-production domains when purchasing the license. Corresponding license keys can be requested at a later time.
  • The license keys cannot be revoked, transferred to another domain, or terminated. Please mind that when requesting them.
  • We do not license on a per-developer basis, so you only need one set of keys for the whole development team working on the same project.

You can refer to another page for more information related to the license keys.

Annual maintenance

Your Flexmonster license comes with the annual license maintenance. The purpose of the maintenance is to ensure that you always have the best experience with Flexmonster Pivot Table. The maintenance includes two main components: Support and Updates.

Support*: technical expertise and/or assistance for the questions related to Flexmonster, provided by our developers and Support Team. The fastest and most convenient way to get your technical questions answered is submitting them to the Support Forum. For other questions (such as commercial and service-related), please contact our Client Service team. Support is offered in two options: Standard and Premium.

Updates: an ability to download the latest versions of Flexmonster once they are released. We release minor versions that include bug fixes and ongoing enhancements once every two weeks. Also, once or twice a year we release major version updates with significant improvements and new features. Please see the steps on how to update your copy of Flexmonster to the newest version.

Finally, if you have active license maintenance you can make use of special license upgrade conditions (see below) and participate in our promotion deals. Please follow the updates in the e-mail newsletters and the website.

* – Single Corporate License for SQL/CSV/JSON Basic license doesn’t include Support

Annual maintenance renewal

Your license automatically includes one year of maintenance (Support & Updates) for free. After the initial year, you can choose whether you would like to extend the maintenance period. We notify you about the maintenance expiration one month in advance.

The conditions of maintenance renewal for each license model are as follows:

  • Single Corporate License (perpetual): the price of the annual maintenance renewal is calculated as 50% of the full license price at the moment of renewal. This special condition is valid within a 30-day period following the expiration of the license maintenance.
  • Single Corporate License (annual): annual maintenance always comes along with the annual subscription; it doesn’t need to be renewed separately.
  • OEM license: there is a set price of annual maintenance renewal for each of the OEM bundles. Please contact our Client Service team for the quote.
  • SaaS license: annual maintenance always comes along with the annual subscription; it doesn’t need to be renewed separately.
  • Unlimited Perpetual Distribution: there is a set price of annual maintenance renewal. Please contact our Client Service team for the quote.

Upgrades

In some cases, you may want to upgrade your license to a bigger one. For example, you have a Single Corporate Licensee for SQL/CSV/JSON and now want to use Flexmonster with an additional data source. No problem! In this case, you can simply upgrade your license to a Single Corporate License – Enterprise Bundle.

In most cases, you only need to pay the difference in prices of the two licenses to perform an upgrade. Please contact the Client Service team for more information about your specific case.

You need to have an active maintenance period to upgrade your license.

Popular cross-license upgrades:

Upgrade from To
Single Corporate License OEM
OEM Unlimited Distribution License
SaaS Unlimited Distribution License

Cross-edition upgrades within one license are possible too:

Upgrade from To
Pivot Table for SQL/CSV/JSON
Pivot Table for MS Analysis Services
Pivot Table for Pentaho Mondrian
Enterprise Bundle
Pivot Table for SQL/CSV/JSON Basic Pivot Table for SQL/CSV/JSON

Customization

In case you need a feature that is not available in Flexmonster, you can request a customization project from our development team.

Requirements, timeframe, and cost estimations are discussed separately for each project. If the requested feature is of our interest too, the development cost of customization would be split equally between your company and Flexmonster. In this case, the feature will be added to the general build of Flexmonster Pivot Table.

Please note that Premium Support is always a prerequisite of any customization project.

In some cases, the requested feature may be on our development roadmap already, for example, estimated to arrive in the next major release. In this case, no special customization project is needed. Feel free to check that with us first before requesting customization.

Software License Agreement

Flexmonster Software License Agreement is always available for your reference. It states terms and conditions governing the use of Flexmonster.