Client information

We are excited to have you as a client of Flexmonster. Whether you are a new customer or someone who has been with us for years, our goal is to make you feel welcome and help you get the most out of Flexmonster in your project.

In this section, you can find essential information about your license and related topics.

Getting started with your license

Once you become a customer of Flexmonster, you will receive a license package that includes the following:

• License details: information about your license model, license plan, support option, license and/or maintenance expiration dates, etc.
• Download link: a personal link where you can download your copy of Flexmonster Pivot Table & Charts anytime.
• Development key: a license key that allows you to work with Flexmonster locally on your computer (localhost), on a server using the server’s IP address, or on a .local domain. It is intended to be used for development purposes.

Note some important points about license keys:

• You are not required to know your target production and pre-production domains when purchasing the license. You can request license keys from your Customer Service Manager later.
• The license keys are always tied to your exact domain names, e.g., yourcompany.com (subdomains matter).
• Once issued, license keys cannot be revoked, transferred to another domain, or terminated.
• We do not license on a per-developer basis, so you only need one set of keys for the whole development team working on the same project.

You can refer to this page for more information related to license keys.

Annual maintenance

Your Flexmonster license comes with annual maintenance. The purpose of the maintenance is to ensure that you always have the best experience with Flexmonster Pivot Table & Charts. The maintenance includes two main components: Support and Updates.

Support: technical expertise and assistance for questions related to Flexmonster provided by our developers and Tech team. The fastest and most efficient way to get your technical questions answered is to raise a ticket at our Tech support page. For other questions (such as any commercial or service-related questions), please contact our Customer Service Team. Support is offered in two options: Standard and Premium.

Updates: access to the latest versions of Flexmonster. We release minor versions that include bug fixes and ongoing enhancements biweekly. Additionally, once or twice a year we release a new major version with significant improvements and new features. To update your copy of Flexmonster, see updating to the latest version.

Annual maintenance renewal

Your license automatically includes one year of maintenance (Support & Updates). After the initial year, you can choose to extend the maintenance period. We notify you about the maintenance expiration one month in advance.

The conditions of annual maintenance renewal for each license are the following:

• Single Corporate License (perpetual): the maintenance renewal price is $999 for Standard Support and $1499 for Premium Support.
• Single Corporate License (annual): maintenance is always included with an annual license; it doesn’t need to be renewed separately.
• OEM license: please contact our Customer Service Team for a quote for your OEM bundle renewal.
• SaaS license: maintenance is always included with an annual license; it doesn’t need to be renewed separately.

License upgrades

In some cases, you may want to upgrade your license. For example, if you have a SaaS Starter license but the number of your clients is approaching 10 companies, you might need to upgrade to a bigger SaaS plan.

Please contact the Customer Service Team for more information about your specific case.

Popular license upgrades:

Also, if you need to extend support for your team, you can always upgrade your Standard Support (that comes with your license) to Premium Support. Feel free to contact our Customer Service Team for more details.

Software License Agreement

Flexmonster Software License Agreement is always available for your reference. It states terms and conditions governing the use of Flexmonster.