We are glad to welcome our new and our loyal Customers. To help you clarify some aspects of the usage of Flexmonster license we have prepared some useful tips and descriptions.
When the license is purchased, you receive a welcoming letter with the following information:
* – Support is not included in SCL Basic
Annual Maintenance includes two main parts:
Please note that we do not integrate the Component into your application as a part of your maintenance. Nevertheless, we may provide you with technical advice on the issues with 3rd party software during the integration.
Please see the steps of how to update your component to the newest version.
With your active annual maintenance you can proceed to discounted upgrades and take part in our promos. Please follow the news on the website or the newsletters.
Also, you have a chance to get Premium Support with a range of possibilities and services. Please see the detailed terms.
After a year of free Support & Updates (maintenance) you can choose whether you would like to continue receiving them. In a month before the maintenance expiration date we remind you about it.
Annual maintenance for SCL is 50% of the price of the license at the moment of renewal (no matter at which price the license was bought). You have a month after the expiration date to renew the maintenance** with the mentioned 50% discount.
In Annual Subscription you get the maintenance** included, it is active together with the license.
After the first year of being our OEM customer you can renew the maintenance for the whole package of licenses at a special price. Per license maintenance is not available.
The first year of the maintenance is for free. Starting from the second year you can choose to continue receiving our full Support & Updates at a special price.
At the moment of renewal you can also get our Premium Support with an additional discount.
** – Maintenance for SCL Basic includes Updates only
This is an additional option that can be added to your annual maintenance in order to obtain certain extra privileges. Also, with the Premium support option, your requests will be prioritized. You can see the comparison table of Standard and Premium Support.
Please note that Premium Support cannot replace the Standard annual maintenance. It is an additional option.
When you have your annual maintenance active you can proceed to an upgrade of the license. For example, you bought an Annual Subscription, but now you need it to be perpetual. No problems! You can upgrade to Single Corporate License perpetual.
Here are the terms of the upgrade:
Popular cross licenses upgrades:
|Single Corporate License
Annual SaaS Subscription
|Unlimited Perpetual Distribution|
Also, there are some cross editions upgrades:
|Pivot Table for MS Analysis Services
Pivot Table for Pentaho Mondrian
Pivot Table for SQL/CSV/JSON
|Pivot Table for SQL/CSV/JSON Basic||Pivot Table for SQL/CSV/JSON
If you cannot find the needed feature you can ask for the customization from our development team.
The custom feature development is discussed separately with the development team. All time and cost estimations, predevelopment assistance are part of the Premium Support.
Nevertheless, you can always reach out to check whether the requested features are on the roadmap.
Estimating the costs: If the requested feature is of our interest as well, we would offer you to split equally the full price between your company and Flexmonster to invest together into the development. Then, we have a right to add the customized feature to our next release. If the feature does not meet the future roadmap of the Component, the full price has to be established and the feature won’t be added to the next releases.
Flexmonster Software License Agreement is available here in full for your reference and convenience.