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  1. Getting started
    1. Quickstart
    2. System requirements
    3. Managing license keys
    4. Updating to the latest version
    5. Typical errors
    6. Migration guide
    7. Installation troubleshooting
  2. JSON data source
    1. Data types in JSON
  3. CSV data source
    1. Data types in CSV
  4. Connecting to SQL database
    1. Connecting to database with .NET
    2. Connecting to database with Java
    3. Connecting to database with PHP
  5. Connecting to Microsoft Analysis Services
    1. Getting started with Accelerator
    2. Installing Accelerator as a Windows Service
    3. Configuring username/password protection
    4. Configuring secure HTTPS connection
    5. Troubleshooting
  6. Connecting to Pentaho Mondrian
    1. Getting started with Accelerator
    2. Configuring Mondrian roles
    3. Сonfiguring username/password protection
    4. Сonfiguring secure HTTPS connection
    5. Troubleshooting
  7. Connecting to icCube
  8. Configuring report
    1. Data source
    2. Slice
    3. Options
    4. Number formatting
    5. Conditional formatting
    6. Set report to the component
    7. Get report from the component
    8. Date and time formatting
    9. Calculated values
    10. Custom sorting
  9. Integration
    1. Integration with AngularJS
    2. Integration with Angular 2
    3. Integration with Angular 4
    4. Integration with React
    5. Integration with RequireJS
    6. Integration with TypeScript
    7. Integration with ASP.NET
    8. Integration with JSP
    9. Integration with PhoneGap
  10. Integration with charts
    1. Integration with Highcharts
    2. Integration with FusionCharts
    3. Integration with Google Charts
    4. Integration with any charting library
  11. Customizing toolbar
  12. Customizing appearance
  13. Localizing component
  14. Global Object
  15. Export and print
  16. API reference - JavaScript
  17. API reference - Flex
Table of contents

Typical errors

License keys
Current key is only applicable for example.com. You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
Please verify that the domain name shown in your error message (e.g. example.com) matches the domain name of your project for which you requested the key. In case they are different, you should contact our client service team.
Integration with third-party charting libraries is not available in the trial version.
For our existing customers, we recommend replacing the trial license key with the development license key or with the production license key. If you are evaluating our component, please contact our client service team and request the special trial key.
Your license key is outdated and will not function with the current version. Please, contact support team to find out about upgrade options.
In case you are updating from the previous major version to 2.3, the new license keys are required. If your maintenance is active – please request new license keys for free.
You are trying to use developer's key on real domain (example.com). You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
This message indicates that the development license key is used. It is applicable to localhost environment only. To get the production key for the production environment (e.g. example.com), please contact our support team.
Your license period has expired! You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
This message is shown if your license key has expired. To renew your annual subscription please contact our sales manager.
Your trial period has expired! You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
This message means your trial license key has expired. To carry on the evaluation of our component please download a new trial package. For other special options, you can contact our sales team.
Invalid license key! You are trying to use the following key: XXXX-XXXX-XXXX-XXXX-XXXX
Please copy the license key you received after the purchase and use it in your project. Also, check that the license key version is the same as the component’s version. For example, the license key for version 2.3 would not work with previous versions.
Serial number is corrupted!
This message means that you probably have copied only a part of the key. Please open the message you received after the purchase and copy the license key once more.
Data source
Unable to open file 'yourfile'. It seems that this file doesn't exist or 'Access-Control-Allow-Origin' header is absent in the resource requested.
This message may refer to one of the reasons below:
  • There is no file with such name on the server. Please make sure the filename is correct.
  • The browser requires more privileges to load the data. By default, cross-domain requests from JavaScript are blocked. Please enable CORS to make such requests. You may refer to enable-cors.org to resolve the issue.
  • Internal server error — please open browser’s console and check the errors here.
CSV, OCSV and JSON data sources aren't supported in the current edition.
Please check that the license key data source type, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
MS OLAP support is not available in the current edition.
Please check that the license key data source type, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
Mondrian support is not available in the current edition.
Please check that the license key data source type, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
icCube support is not available in the current edition.
Please check that the license key data source type, the type of the downloaded package and the data source type you actually use correspond to each other. In case you want to test some other data source, which is not included in your licensing plan, leave a request via Contact Us form.
File is too large!
This message means that your edition is Pivot Table for SQL/CSV/JSON Basic. Such edition has 5 MB limitation on data size. For uploading bigger files you should upgrade to the Unlimited edition. For further details please contact our client service team.
Error opening URL. Please check Internet conneсtion.
This error means one of the following:
  • There is no Internet connection. Please reestablish the connection.
  • You provided the wrong path to proxy URL to the OLAP data source (Microsoft Analysis Services, Mondrian or icCube). Please check whether the URL is correct.
  • There is an issue with the access to the data — please make sure that current user has enough privileges.
  • Some server error occurred — please check whether you have any errors in the browser’s console.
Invalid datasource or catalog. Please check.
Check catalog and cube names you entered for connection to the cube once more. To get the exact names please use our OLAP connection tool from the toolbar. Click Connect tab, select To OLAP (XMLA), enter your Proxy URL and click Connect. Select Data Source Info from the drop-down list. The list of available catalog names will be right under the Data Source Info and after choosing the catalog name the list of cube names will be shown.
Another possible cause of this error message is an internal server error. Please try opening the browser’s console and checking here.
Stream error occurred while loading example.com
Please enable cross-origin resource sharing for Internet Information Services (IIS). Check out our detailed step-by-step guide.