Troubleshooting

This error means that flexmonster.js was not loaded successfully. Ensure that the correct path is specified to the flexmonster.js file:

Getting this error means that the new Flexmonster() API call was used to embed the component but flexmonster.js was not loaded successfully. Make sure that you have included flexmonster.js in your HTML page:

Getting this error in Internet Explorer means that the ES6 version of the component is used. Internet Explorer does not support the ES6 standard, so use the ES5 version of the component (flexmonster.es5.js) for this browser. It is available:

• On the CLI and npm (along with flexmonster.es5.full.js)
• On CDN
• In download packages (inside the flexmonster/ folder)

Such an error means that Flexmonster embedding failed since flexmonster.js was not loaded successfully. Make sure that the flexmonster.js file is successfully loaded in your project:

This error indicates that an attempt to embed Flexmonster failed because flexmonster.js was not loaded successfully. To resolve this error, include this file in your project:

This error is thrown if the container parameter is missing in the new Flexmonster() API call. This parameter is necessary because it sets the selector of the HTML element which will be the container for the component. For an example of how container should be specified, refer to step 3 of our Quick start guide.

Such an error indicates that the <div> container for the component was not created. Add a container to your HTML page like so:

<div id="pivotContainer">The component will appear here</div>

This error means that the content of the flexmonster/ folder was not loaded successfully. Add the componentFolder parameter to the new Flexmonster() call. For more details about this parameter refer to the new Flexmonster() API call.

This error means that the component is located in a folder other than flexmonster/. Specify the componentFolder parameter. For more details about this parameter refer to the new Flexmonster() API call.

This error indicates that you specified the componentFolder parameter incorrectly. Make sure that componentFolder contains the URL of the component’s folder (with flexmonster.css and all other necessary files).

This error means that the theme/assets/ folder is missing from the component’s folder. Add this folder, which can be found in the flexmonster/ folder inside the download package.

This error indicates that the toolbar/ folder is missing from the component’s folder and that toolbar: true was specified when embedding the component. Add this folder, which can be found in the flexmonster/ folder inside the download package.

This error means that the lib/ folder is missing from the component’s folder. The error is also possible if the d3.min.js file was manually removed from the lib/ folder. The d3.min.js library is necessary for using any charts functionality, so the error will only be shown when switching to charts. If any other file was removed from lib/ folder, the same error will appear in the console (only when the component needs these libraries). To get rid of such errors, add the lib/ folder to the component’s folder. The lib/ folder can be found in the flexmonster/ folder inside the download package.

Verify that the domain name shown in your error message (e.g. example.com) matches the domain name of your project for which you have the key. If they are different, contact our team.

For our existing customers, we recommend replacing their trial license key with a development license key or with a production license key. If you are evaluating our component, please contact our team and request a special trial key.

If you are updating from the previous major version to 2.3 or higher, new license keys are required. If your maintenance is active – please contact our team.

This message indicates that a development license key is used which is applicable to a localhost environment only. To get the production key for the production environment or the development key for the real domain (e.g., example.com), please contact our team.

This message is shown if your license key has expired. To renew your annual subscription, please contact our team.

This message means your trial license key has expired. To continue the evaluation of our component, please contact our team for trial extension.

Copy the license key you received after purchase and use it in your project. Also, check that the license key version is the same as the component’s version. For example, a license key for version 2.3 will not work with previous versions.

This message means that you are using a key placeholder instead of a real license or trial key. Please replace "XXXX-XXXX-XXXX-XXXX-XXXX" with your actual key. If you don’t have a license key, please contact our team.

This message means that you have not specified a license key. Please specify your license key. For instructions on how the license key should be specified, refer to our guide on the license keys.

This message means that you have probably copied only a part of the key. Please open the message you received after purchase and try copying the license key again.

This message means that you have not specified a license key. Please specify your license key. For instructions on how the license key should be specified, refer to our guide on the license keys.

This message means that you have probably copied only a part of the key. Open the message you received after purchase and try copying the license key again.

This message may refer to one of the reasons below:

• There is no file with this name on the server. Make sure the filename you are trying to use is correct.
• The browser requires more privileges to load the data. By default, cross-domain requests from JavaScript are blocked. Enable CORS to make such requests. Refer to enable-cors.org for more details on how to resolve this issue.
• Internal server error — please open the browser’s console and check the errors there.

Each license key is bound to a data source. Check that the data source type for your license key, the type of the downloaded package, and the data source type you are using are the same. If you want to test a data source that is not included in your licensing plan, contact our team.

Each license key is bound to a data source. Check that the data source type for your license key, the type of the downloaded package, and the data source type you are using are the same. If you want to test a data source that is not included in your licensing plan, contact our team.

Each license key is bound to a data source. Check that the data source type for your license key, the type of the downloaded package, and the data source type you are using are the same. If you want to test a data source that is not included in your licensing plan, contact our team.

Each license key is bound to a data source. Check that the data source type for your license key, the type of the downloaded package, and the data source type you are using are the same. If you want to test a data source that is not included in your licensing plan, contact our team.

Each license key is bound to a data source. Check that the data source type for your license key, the type of the downloaded package, and the data source type you are using are the same. If you want to test a data source that is not included in your licensing plan, contact our team.

This message means that your Flexmonster edition is Pivot Table for SQL/CSV/JSON Basic. This edition has a 5 MB limitation on data size and your file exceeds this limitation. To upload bigger files, upgrade to the SQL/CSV/JSON edition. For further details please contact our team.

This error means one of the following:

• There is no Internet connection. Reestablish this connection.
• You provided the wrong path to the proxy URL to the OLAP data source (Microsoft Analysis Services or Mondrian). Check that the URL is correct.
• There is an issue with accessing the data — make sure that current user has enough privileges.
• A server error occurred — check whether you have any errors in the browser’s console.

Check the catalog and cube names that you entered for the connection to the cube. To get the exact names, use our OLAP connection tool from the Toolbar. Click the Connect tab, select To OLAP (XMLA), enter your Proxy URL, and click Connect. Select Data Source Info from the drop-down list. The list of available catalog names will be right under Data Source Info. After choosing the catalog name, the list of cube names will be shown.
Another possible cause of this error message is an internal server error. Try opening the browser’s console and checking there.

Check the following points:

• Check that either your filename (for CSV and JSON data sources) or the proxy URL path, catalog, and cube names (for SSAS and Mondrian data sources) exist and that the current user has sufficient rights to access them.
• Make sure that cross-domain requests are allowed. Additional information on this resource can be found here: enable-cors.org.
• Open the console in your browser and check for internal server errors.
• Check your Internet connection.
• If you are using SSAS via XMLA protocol, enable cross-origin resource sharing for Internet Information Services (IIS). Check out our detailed step-by-step guide. We also suggest trying our special server-side proxy called Flexmonster Accelerator instead of XMLA (read more).