asked on September 23, 2026
Hello,
We are having an issue where individual users will report Flexmonster is throwing an error continuously while other users can access the pivot without issue.
Currently the only fix we have is to restart the Flexmonster accelerator when a user reports this issue. This then lets them access the pivot. I've attached an redacted log from the accelerator of the issue (User1 experienced the issue but, User2 did not).
For reference:
The Flexmonster Accelerator is running on the same server as the data source.
Kind regards,
Craig Button
⋅ September 24, 2026
Hello Craig,
Thank you for reaching out to us and providing logs.
The attached Flexmonster Accelerator logs show no errors, and only trace its own request activity, not the underlying failure. An "Internal Server Error" message typically means Analysis Services rejected or failed the request on its end, not the Accelerator.
Could you please provide us with the Analysis Services logs from that time window? It would greatly help us find the actual cause.
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ 6 days ago
Apologies for the delay,
Is there a way we can send this to you and not have that information publicly available?
Kind regards,
Craig Button
⋅ 6 days ago
Hi Craig,
Please find the response I sent you via email.
Best regards,
Yuliia
