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Fullscreen is showing black screen.

kumar asked on December 7, 2016

When switches to fullscreen mode, it’s showing black screen in sides. but, not able to replicate in all browsers and machines. Is something related to screen resolution or browser?
please find a screenshot.
Thanks & Regards,


3 answers

Ian Sadovy Flexmonster December 7, 2016

Hello Kumar,
Thank you for reporting.
Our team will try to reproduce the issue.  
It might be connected to the specific browser or how the component is embedded in the page.
We will update you with our findings.

kumar December 9, 2016

Hi Ian,
we are able to resolve it. it’s not the component issue, our one of the browsers zoom percent is less than 100%. we made it 100% it works fine. May be even in zoom in/out also, it should be fine?
Thanks for the support.

Dmytro Zvazhii Flexmonster December 12, 2016

Hello Sunilkumar.V,
Thank you for providing the additional information. The problem exists when zoom differs from 100%. We are going to fix the issue in the version 2.306 ETA Jan 03.
Thank you for your help.
Best regards,

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