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How can I purchase some support.

Mark Bailey asked on September 17, 2019

I have downloaded the Trial version of Flex Monster and have successfully tested it out using a csv file.
Also, the questions I had in an earlier enquiry have been answered and I can see that Flex Monster does in fact do exactly as I had hoped.
I do intend to purchase a license but before doing so, I just need to check how to use a mySQL database as a data source.
Well, that is easier said than done.
I have spent hours reading the documentation and still cannot get it to work.
Do you have an option for me to purchase say 30mins to 1 hour of online help?
I am happy to pay. Just need someone to have a look at what I am doing wrong please.
Please advise.
Kind Regards,
Mark Bailey

3 answers

Vera Didenko Vera Didenko Flexmonster September 18, 2019

Hello, Mark Bailey,
Thank you for writing to us.

1. Please see our connecting to a relational database tutorial for guidance: https://www.flexmonster.com/doc/connecting-to-relational-database/
Depending on your server-side technology, the following links may be of help:

  1. Connecting to a relational database with .NET
  2. Connecting to a relational database with .NET Core
  3. Connecting to a relational database with Java
  4. Connecting to a relational database with PHP
  5. Connecting to a database with Node.js

2. Also, you can connect to your MySQL database without using Flexmonster Data Compressor:
1) Create a server-side script for receiving CSV output from your MySQL database.
2) Please ensure that the URL to the server-side script returns the CSV output.
3) In your Flexmonster report configuration in the filename parameter, specify the URL to the server-side script (created in step 1)  which returns the data from your MySQL database in CSV format.
For example:

var pivot = new Flexmonster({
container: "#pivot-container",
componentFolder: "https://cdn.flexmonster.com/",
report: {
dataSource: {
type: "csv",

4) A kind reminder is to configure cross-origin resource sharing (CORS).
Please let us know if the above suggestions helped to get everything working.
Regarding the request for a paid support session, we would like to explain that we normally don’t provide support in such a manner.
You are welcome to contact us for help via the Forum and via Email (in case of sensitive information).

Please feel free to share with us any specific Flexmonster-related issues that you are facing which we can help to solve.
Best Regards,

Mark Bailey September 19, 2019

Item 1 Answer is nothing better than is already available on your website and provides terse and incomplete instructions at best for the newbie.
Item 2 Answer is an unacceptable substitute for not being able to implement the compressor.
Item 4 Answer is from your website.
If you had not provided such good documentation for implementing the CSV solution then I would not be persisting with this. But as you have been unable to provide basically any meaningful assistance I will endevour to find someone who can.
Lucky your product is good because your support is poorly lacking from where I sit.

Vera Didenko Vera Didenko Flexmonster September 19, 2019

Hello, Mark,
Thank you for your reply.
We hope to make this work together and will do our best to help you move forward with the integration process.
However, we need to know more information about the issues you are facing.

Could you please let us know which technology you are using on your back end?
In addition, it would greatly help us if you could show the code that you tried to run on the back end and specify which exact issues you are facing.
In case of sensitive information, you can share your code with us via email.
Also, if you have any specific questions, we will be happy to help.
We are waiting to hear from you.
Best Regards,

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