asked on April 16, 2025
Hi
In the following example https://jsfiddle.net/ec8dzs5t/2/
We can observe that when change the axis between tree 1 and tree 2 some data is missing. To reproduce the erro do the following steps
1 Look the intersection "United Kingdom" x "148 oz" with "Price 680" and "Quantity 144" (screenshot 1)
2 Change Tree 1 with Tree 2 (screenshot 2)
3 Drill down "Accessories" and "Australia"
4 Verify that the intersection "United Kingdom" x "148 oz" does not show the values (screenshot 3)
Can You help with that?
Thanks
Eduardo
⋅ April 17, 2025
Hello Eduardo,
Thank you for reporting the issue.
Our team will take a look at the described behavior and provide a fix with our minor release with the ETA May 12th. We will notify you about the release.
You are welcome to contact us if other questions arise.
Kind regards,
Nadia
⋅ May 13, 2025
Hello Eduardo,
We are happy to inform you that the issue with inconsistency between the current slice and predefined drills was fixed.
This fix is available in the 2.9.103 version of Flexmonster: https://www.flexmonster.com/release-notes/version-2-9-103/.
You are welcome to update the component: https://www.flexmonster.com/doc/updating-to-the-latest-version/.
Please let us know if the fix works fine for you. Looking forward to hearing from you.
Kind regards,
Nadia
⋅ May 20, 2025
Hello Eduardo,
Hope you are having a great week.
We were wondering if you had a chance to check the updated version. Could you please confirm if it works for you?
Looking forward to hearing your feedback.
Kind regards,
Nadia
⋅ May 27, 2025
Hello Eduardo,
Hope you are doing well!
Just checking in to ask if you had a chance to review the fix for the issue with inconsistency between the current slice and predefined drills. Please let us know if everything works as expected. Your feedback is important to our team.
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ June 23, 2026
Hi Flexmonster Team,
We are experiencing this issue again.
The behavior is the same as previously reported: when we change the hierarchy on the axis, some data disappears from the grid even though the records exist in the dataset.
Scenario:
The pivot loads correctly with the initial hierarchy configuration.
After changing the hierarchy/level on the axis, some combinations stop showing values.
If we reload the report or change the configuration back, the data appears again.
The issue seems related only to the hierarchy switching/rendering process, not to missing source data.
Could you please reopen the investigation on this issue?
You can reproduce doing the same steps
Thanks.
⋅ June 25, 2026
Hi Eduardo,
Thank you for getting back to us.
We could not reproduce the issue on our side using the steps from the original ticket (checking the intersection of "United Kingdom" × "148 oz" with "Price 680" and "Quantity 144" after switching Tree 1 with Tree 2). The values are displayed as expected.
Could you please share:
1. The version of Flexmonster you are currently using by clicking on the grid and pressing Ctrl + Alt + i (Option + Control + i on macOS).
2. Updated steps to reproduce the issue, if they differ from the original scenario. It would be great to have a sample (JSFiddle or a minimal reproducible example) showing the current behavior on your side.
3. A screenshot or short screen recording of the missing data.
It would greatly help us to continue the investigation.
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ June 25, 2026
Hi
You can reproduce it with the same steps and the same fiddle of the first message on this ticket we are using the latest version of flexmonster
"In the following example https://jsfiddle.net/ec8dzs5t/2/
We can observe that when change the axis between tree 1 and tree 2 some data is missing. To reproduce the erro do the following steps
1 Look the intersection "United Kingdom" x "148 oz" with "Price 680" and "Quantity 144" (screenshot 1)
2 Change Tree 1 with Tree 2 (screenshot 2)
3 Drill down "Accessories" and "Australia"
4 Verify that the intersection "United Kingdom" x "148 oz" does not show the values (screenshot 3)"
⋅ June 29, 2026
Hi Eduardo,
Thank you for the clarification.
We tested the scenario on the provided JSFiddle, and the data is present on the grid. Please see the attached screenshots:
1. Before swapping Tree 1 and Tree 2, "United Kingdom" × "148 oz" shows "Price 680" and "Quantity 144" (highlighted).
2. After swapping Tree 1 and Tree 2, the same intersection shows "Price 680" and "Quantity 144" (highlighted).
When the slice is changed (Tree 1 and Tree 2), all hierarchy levels are drilled up by design. To see the values for "United Kingdom" × "148 oz", both axes need to be drilled down to that level after the swap. The data is collapsed under the higher-level members, not missing.
Could you please confirm if this matches what you see on your side after drilling down?
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ 3 days ago
Hello Eduardo,
Hope you are doing well.
We were wondering if you had a chance to verify the behavior on your side. Specifically, does the data appear correctly after drilling down the hierarchies following the swap, as described in the previous message?
Looking forward to hearing from you.
Kind regards,
Nadia
