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Low Priority Support

This option is exclusively available for one year as a part of our Special Offer for a small business

Under this support option, technical questions and bug reports can be submitted only via our Technical Support channel*.

The key differences between Standard and Low Priority Support options are outlined below.

Standard Support Low Priority Support
Response time 2 business days No estimates*
Bug fixing time up to 6 weeks No estimates*

*Our team cannot provide any estimates on the response time, the time to investigate your request will depend on our team’s availability.

Read more about our other support options here.

If you require extended support during the year, you can always upgrade to the Standard or Premium Support option. To do so, please contact our team.