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Data Server Connection

Answered
Scott Oliver asked 6 days ago

We are attempting to setup data server for the first time.
 
After installing the CLI and running the command to install/run the FDS, we are receiving an error stating the “Server is unreachable” from the GUI.
 
If we hit localhost:9500 we receive a message saying that the data server is up and running. We haven to altered the JSON file in any capacity, the installation directories are stock

/Users/[Username]/flexmonster-data-server

We are running macOS Mojave 10.14.5 but we have also tried on later versions (on different machines) and had the same results.

1 answer

Public
Illia Yatsyshyn Illia Yatsyshyn Flexmonster 5 days ago

Hello, Scott,
 
Thank you for reaching out to us.
 
Could you please provide the exact steps you perform keeping order?
Also, please clarify the following:

  • What command do you run to add the Data Server? Does it include the -r flag? If not, do you agree to install it and start automatically?
  • Do you launch the executable flexmonster-data-server file?

 
Finally, please share with us files containing logs of the Data Server and Flexmonster Admin Panel. Files are named fmlog and adminfmlog. You should be able to find them in the FlexmonsterDataServer\logs directory.
 
Our current assumption is the following: Flexmonster Data Server is accidentally launched as a console application (flexmonster-data-server file). The Data Server as a service is installed but not running because the port is taken by the mentioned console application. As a result, you can access localhost:9500, but Flexmonster Admin Panel is not able to reach the Data Server as a service.
Please make sure the console application is not blocking the service.
 
We are looking forward to hearing your feedback.
 
Kind regards,
Illia

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