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Excel says there's irretrievable data in the excel export

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Daniel Rutledge asked on May 7, 2019

Team, when we open our Excel export, Excel is complaining that some of the table is irretrievable. If you proceed and open the file, the data is fine.
Is there something we’re doing on the Flexmonster configuration side that will help Excel better digest the export?

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2 answers

Public
Vera Didenko Flexmonster May 8, 2019

Hello, Daniel,
 
Thank you for writing to us and for providing a screenshot.
 
We tried to reproduce this issue, nonetheless, this error doesn’t appear at our end.
 
Could you please provide us with a sample report, data, and how Flexmonster is configured?
This will greatly help to find the cause of this problem.
 
We are looking forward to hearing from you.
 
Best Regards,
Vera

Public
Daniel Rutledge May 9, 2019

It appears this is an issue on the excel end, having to do with the origin of downloaded files, as we’re seeing this with excel files downloaded from other portions of our applications.
Thanks for reaching out.

This question is now closed