We install flex server in windows.
We are able access flex data server api from few systems and other system the flex api url is blocking and returning 500.
If i test same from my local system..it is working fine.
We are not able to find exact issue, why it is not working from some systems (blocking flex api url)
Could you please help us to sort out this issue.
We struck with production move.
Please provide solution or suggestions on this?
any firewalls or antivirus will block ?
any other reasons?
Thank you for reaching out to us.
Our team kindly asks if you could provide the following details:
This will help us to understand the situation better and provide a solution faster.
Waiting for your reply.
Hi Vera, Thanks for the response.
Your Flexmonster Data Server config
Please check the browser console for possible errors and provide screenshots of the errors. – WE don’t have any error except 500
Thank you for your reply.
It seems there might be some sort of misunderstanding so let’s clarify some points.
As described in your initial question, you are using Flexmonster Data Server and for some systems a 500 error occurs while trying to access the Flexmonster Data Server API.
However, the configuration that you provided is for Flexmonster Accelerator, not for Flexmonster Data Server.
Could you please confirm that you are using Flexmonster Data Server?
If you are using both Flexmonster Accelerator and Flexmonster Data Server, could you please let us know if the 500 error occurs for Flexmonster Data Server or for Flexmonster Accelerator? Since the Flexmonster Accelerator and Flexmonster Data Server are separate tools designed for different cases, the reasons for the error could differ depending on the used tool.
Waiting for your response.
We are using only Flexmonster Accelerator and running as windows service
Thank you for confirming that you are using Flexmonster Accelerator.
Our team kindly suggests the following:
443) is opened in the firewall.
ALLOW_ORIGIN = http://localhost, https://example.com
"Logs"button in the Flexmonster Accelerator Manager.
Please let us know if this helps.
Looking forward to your response.
Our team would like to kindly take an interest in whether you found our previous response helpful.
Did it work to resolve the issue with the Accelerator API being blocked?
Please let us know if everything works.
If the issue persists, could you please provide the Accelerator logs?
Looking forward to your reply.
How are you?
Just checking in to ask whether you managed to resolve the initial issue.
Are you able to access your Flexmonster Accelerator API from all your systems?
Please let us know if there is anything that we could help you with.
We would be happy to hear your feedback.