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Problem with export to PDF and image

Resolved
Michael T asked on June 2, 2021

Hello, 
Having issues with corrupted export to PDF and export for a particular  configuration of chart.
The behaviour is reproducible with the latest version of flexmonster 2.9, but also is reproducible if using 2.8.x 
sometimes image works, but keep trying and it eventually stops working.
PDF more consistently creates a corrupted PDF.
 
I have sent an email to the proof of concept page to help@flexmonster.com
but i’m attaching here some examples of the corrupt files that are generated.
Any advice is appreciated. 
 
Thank you,
Mike

2 answers

Public
Mykhailo Halaida Mykhailo Halaida Flexmonster June 7, 2021

Hi Mike,
 
Thank you for posting your question!
 
Such behavior is often caused by incorrectly configured page encoding. If you specify the UTF-8 encoding for the page, everything seems to be working as expected: 
 

<head>
<meta charset="utf-8" />
</head>

 
Please let us know if this helps.
 
Best regards,
Mykhailo

Public
Michael T June 7, 2021

This appears to help. Thanks.

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