This option is exclusively available for one year as a part of our custom agreements
Under this support option, technical questions and bug reports can be submitted only via our Help center*.
The key differences between Standard and Low Priority Support options are outlined below.
| Standard | Low Priority | |
|---|---|---|
| Response time | 2 business days | No estimates* |
| Bug fixing time | up to 6 weeks | No estimates* |
*Our team cannot provide any estimates on the response time, the time to investigate your request will depend on our team’s availability.
Read more about our other support options here.
If you require extended support during the year, you can always upgrade to the Standard or Premium Support option. To do so, please contact our team.
