Export Charts error: TypeError: h.measureText is not a function

Hi,
 
We are having issues exporting flexmonster charts. Note it is only for some clients, and therefore I presume dependent on the data being exported. The js console stack trace is:

raven.js:80 Export Charts error: TypeError: h.measureText is not a function
at W.d.Element.text.renderChild (canvg.min.js?2.402:1)
at W.d.Element.text.renderChildren (canvg.min.js?2.402:1)
at W.d.Element.text.render (canvg.min.js?2.402:1)
at W.d.Element.g.renderChildren (canvg.min.js?2.402:1)
at W.d.Element.g.render (canvg.min.js?2.402:1)
at W.d.Element.g.renderChildren (canvg.min.js?2.402:1)
at W.d.Element.g.render (canvg.min.js?2.402:1)
at W.d.Element.svg.renderChildren (canvg.min.js?2.402:1)
at W.d.Element.svg.render (canvg.min.js?2.402:1)
at s (canvg.min.js?2.402:1)
at Object.W.d.loadXmlDoc (canvg.min.js?2.402:1)
at Object.W.d.loadXml (canvg.min.js?2.402:1)
at canvg (canvg.min.js?2.402:1)
at o.za (flexmonster.js?~v=M71RHJHSS0TmNc77kRD1SLw6U1Fdn-859lRNoA41xgI1:9)
at o.Md (flexmonster.js?~v=M71RHJHSS0TmNc77kRD1SLw6U1Fdn-859lRNoA41xgI1:9)
at HTMLScriptElement.C [as onreadystatechange] (flexmonster.js?~v=M71RHJHSS0TmNc77kRD1SLw6U1Fdn-859lRNoA41xgI1:9)

Any ideas on how to resolve? Note that a reproducing sample is not going to be easy due to the data dependent nature.

1 answer

Public
Dmytro Zvazhii Flexmonster March 6, 2018

Hello Tyson,

Could you please confirm that the issue is reproducible with the latest version of Flexmonster, which is 2.415 now? You can get the component’s version by pressing Ctrl + Alt + i. In case you need to update the component, please follow the guideline – https://www.flexmonster.com/doc/updating-to-the-latest-version/.

Waiting for the update from you.

Regards,
Dmytro

Please login or Register to Submit Answer