Incomplete data display in FF browser

Answered
Dmitry Shtefan asked on May 6, 2019

Hello,
It looks like the flexmonster doesn’t process compressed data in Firefox browser (FF) the same way it does in Google Chrome. The data in Chrome is correct and in line with raw csv file. In FF, the data doesn’t match raw csv and we have “Invalid date” column. This seems to be compressor related – could not reproduce this problem with csv source file. 
The files to reproduce the issue attached:

  • data.csv – raw csv data
  • init.js – initialization code

Flexmonster: Version 2.7.1 (build 03/11/2019 12:19:46)
Google Chrome: Version 73.0.3683.103 (Official Build) (64-bit)
Firefox Quantum: 66.0.3 (64-bit)
Thanks!
 

Attachments:
data.csv
init.js

4 answers

Public
Vera Didenko Flexmonster May 7, 2019

Hello, Dmitry,
 
Thank you for pointing this out to us and providing a CSV sample.
 
We tried to reproduce the issue by using Firefox Quantum: 66.0.4 (64-bit) and the latest version of Flexmonster 2.7.5.
Flexmonster loads fine and displays the data according to the CSV file.
 
We kindly advise updating to the latest version of Flexmonster 2.7.5.
Please follow our updating to the latest version guide.
 
An important detail is that Flexmonster Compressor also needs to be updated. 
Here is a link to how to update Flexmonster Compressor correctly.
 
Could you please specify if you are already a client of Flexmonster? We need this information for our records.
 
Let us know if this works to solve the problem and if you have further questions.
 
Best Regards,
Vera

Public
Dmitry Shtefan May 8, 2019

Hello Vera,
 
Thank you for the feedback!
I have updated the Flexmonster to the latest 2.7.5 version, but unfortunately I’m still facing the same issue in Firefox Quantum: 66.0.4 (64-bit) (updated the browser to match your version).
Attaching some screenshots for both Firefox and Google Chrome data view, screen of the Flexmonster version and my license expiration date and oscv file data content.
Please let me know what else I can do to help you to reproduce it.
 
Thank you!
 

Public
Vera Didenko Flexmonster May 9, 2019

Hello, Dmitry,
 
Thank you for your reply and for providing us with additional files to help reproduce the issue.
 
We were able to reproduce it on our end.
 
Our team is currently working on a solution to this problem and the fix will be ready in the minor release with the ETA June 3rd.
 
Please let us know if this works and if you have further questions.
 
Best Regards,
Vera

Public
Dmitry Shtefan May 10, 2019

Hello Vera,
 
Thank you for the feedback!
OK, I’ll be waiting for the fix in the release on the 3rd of June.
 
Best Regards!

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