asked on February 24, 2018
I have a custom multi-level hierarchy. But when I try to use it in the Flexmonster's pivot table, the grid shows up empty if I use a level that is more than 2 levels deep.
To illustrate with an example.
YQMD is the multi-level hierarchy that I defined.
I could use Y or Q elements from the hierarchy to design the grid without any issue. But if I use a hierarchy level M or D, the grid completely shows up as empty with no data. I've compared the jsons with other reports and from what I see, the expands and drills subsection are completely missing in the jsons using these hierarchies.
The flexmonster version is 2.410
⋅ February 26, 2018
Hello Ram,
Thank you for your question. We recommend updating to the latest version which is 2.415 now.
You can find the guideline here - https://www.flexmonster.com/doc/updating-to-the-latest-version/.
Please let us know if it resolves the case.
Regards,
Dmytro.
⋅ February 26, 2018
Unfortunately not. The issue still persists after upgrading to the latest version. The heirarchies are not working unless configured manually in the json file by adding expands and drills. This was not an issue some time back
⋅ February 27, 2018
Hello Ram,
Thank you for your feedback. We have managed to reproduce the issue on our side. The necessary fix will be added to the version 2.417 ETA Mar26.
Regards,
Dmytro
⋅ March 27, 2018
Hello Ram,
We are glad to inform you that the version 2.417 which has already been released. You are welcome to download it from our website.
Kind regards,
Dmytro.
